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Big Joe Service

Big Joe offers an array of services including forklift and scissor lift repairs both onsite and in-shop, as well as planned maintenance schedules to prevent future headaches. Our parts department can help you find what you need for your lift, and we also offer support for operator training and certification.

Our Service Department is a Recognized Leader in the Material Handling Industry

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  • Complete Certified Technicians. Maintain and Service Multiple Brands we represent. 
  • Warranty of All Parts Replaced. 
  • Complete Battery / Charger Testing Services.
  • Discounted Rentals if unit has to come In-shop. Planned Maintenance / Full Maintenance packages available.
  • Fully Stocked Service Vans. 95% First Time Completion Rate
  • On-Site Evaluation and Service Estimates. 
  • Tire Replacement and Disposal Service
  • Cost Maximizing Service Packages. Individualized Scheduled Services For Fleets.

Pricing

Equipment Daily Checklists

Parts Department

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Big Joe dedicates significant resources to the service, design, testing and selection of forklift parts used on your equipment. On all lift trucks, each part must prove that it contributes to system performance and provides long-term value. We invest heavily in supplying Top Quality OEM Parts for your lift trucks as it is how we protect the integrity of your investment with the benefits they provide. That’s critical, because providing reliable proven parts with quality service is the perfect recipe for well maintained equipment and a long term successful business relationship.

Please note that we are a dealership in Northern California. We service the greater Bay Area. If you are looking to get in touch with the Big Joe manufacturer, please visit this website: Dealer Locator (bigjoesupport.com)

Batteries and Chargers

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At Big Joe Handling we understand how important it is to have your equipment in use and ready to perform effectively and efficiently at all times, which includes forklift, scissor lift, and pallet jack batteries. Battery handling is key to maintaining optimal productivity throughout your facilities, and Big Joe offers many systems. Dependable, flexible and affordable battery handling solutions not only maximize your warehouse space but also improve your overall efficiency.

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Frequently Asked Questions

Do you provide on-site repairs, or do I have to send the machine to you?

Our fleet of fully-equipped service vans brings the repair shop to you, allowing us to perform most maintenance and repairs directly on your warehouse floor. This minimizes your downtime and eliminates the cost and hassle of transporting heavy machinery.

What is a Planned Maintenance (PM) agreement?

A PM agreement is a scheduled service plan where we visit your facility at set intervals to inspect, lubricate, and adjust your equipment. These proactive visits catch small issues before they become expensive breakdowns, extending the overall lifespan of your fleet.

Can you service equipment brands other than Big Joe?

Yes, our highly trained technicians are experienced in repairing all major brands of material handling equipment, including Toyota, Crown, Hyster, and Yale. We are a "one-stop-shop" for maintaining your entire mixed fleet.

Do you offer 24/7 emergency repair services?

 We understand that a broken lift truck can stop your entire operation, so we offer emergency support to get you back up and running. Our dispatch team works to send the nearest technician to your location as quickly as possible during a crisis. 

Are your technicians OSHA certified for safety training?

Yes, all our service professionals are fully trained in OSHA safety standards and specialized equipment repair. We prioritize a "safety first" approach on every job site to protect both our team and your employees.

How do I find the correct replacement parts for my older Big Joe model?

We maintain a massive inventory of OEM parts for both current and legacy Big Joe models dating back decades. Simply provide us with your model and serial number, and our parts department will locate exactly what you need.

Do you offer battery and charger repair services?

 Yes, we provide comprehensive battery testing, cleaning, and cell replacement, as well as repairs for industrial chargers. Proper battery maintenance is the best way to ensure your electric fleet maintains its full runtime throughout the workday. 

Need More Than Service?

We also sell new and preowned equipment, as well as pallet racking.

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